These Terms & Conditions ("Terms") govern your use of ascendops.co (the "Site") and any engagement with Ascend AI LLC, a New Mexico limited liability company ("Ascend Ops," "Ascend", "we," "us," "our"). By using the Site, submitting the intake form, or engaging our services, you agree to these Terms. If you do not agree, do not use the Site or engage our services.
You must be at least 18 years old and have the authority to bind the business you represent to enter into an engagement with us.
Ascend provides operational infrastructure engineering services for growth-stage businesses. Our services are designed to help businesses improve operational capability through the design, engineering, implementation, and optimization of technology infrastructure.
Services may include, but are not limited to:
From time to time, we may package or market these services under specific product or solution names. Such names are descriptive only and do not limit the scope of services we may provide.
The scope, deliverables, timeline, investment, and commercial terms for each engagement are defined in the applicable proposal, Statement of Work ("SOW"), or other written agreement accepted by both parties. Where applicable, publicly available pricing on our website is provided for guidance only and does not constitute a binding quotation.
Unless expressly stated otherwise in a signed Statement of Work, Ascend is engaged as an independent engineering service provider and does not act as the Client's employee, agent, legal advisor, accountant, investment advisor, or managed IT provider.
Site content. All content on the Site, copy, design, graphics, and the Ascend Ops name and branding, is owned by Ascend AI LLC or its licensors. You may not copy, reproduce, or redistribute it without our written permission.
Ownership & knowledge transfer
Ownership is a core principle of every engagement. Upon full payment of the applicable implementation fees, ownership of all custom deliverables created specifically for the Client transfers to the Client. This includes, where applicable:
Where technically possible, repositories, credentials, and administrative access created specifically for the engagement will also be transferred to the Client.
What you own. Any system, workflow, integration, or documentation we build for you as part of a paid engagement belongs to you upon full payment for that engagement. This includes the Ops Canvas, Opportunity Matrix, ROI Calculator, and Systems Architecture Proposal produced during the Audit, you keep these deliverables even if you choose not to proceed to a build, per Section 5.
Ownership does not extend to third-party software, APIs, SaaS platforms, licensed assets, or proprietary software owned by third parties, all of which remain subject to their respective licenses and terms.
We retain the right to reuse general methods, know-how, and non-client-identifying techniques developed across engagements.
Systems Architecture Audit ($750): This fee is refundable only under the following conditions:
Setup fees and retainer payments: Non-refundable once the corresponding work has been performed. If you cancel before work begins on a milestone, we will refund the portion of payment tied to work not yet started, at our discretion, less any costs already incurred on your behalf.
Go-live commitment: Every Systems Architecture Proposal includes a committed go-live date. If we miss it, we credit one week of retainer automatically — no request needed.
Scope changes. Any material changes to the agreed scope of work requested after project approval may require updated pricing, revised timelines, or both. Scope changes will not begin until approved by both parties.
Acceptance of deliverables. Unless otherwise agreed in writing, deliverables will be considered accepted if the Client does not report any material defects within seven (7) business days following delivery or deployment. Minor issues that do not materially affect functionality shall not delay project acceptance.
The monthly retainer is cancel-anytime with no lock-in. Cancellation takes effect at the end of the current billing month. Regardless of cancellation, any system already delivered to you remains yours, per Section 3.
The Client agrees to provide timely access to personnel, systems, credentials, documentation, and information reasonably required to complete the engagement.
Delays in approvals, access, or requested information may affect project timelines and committed delivery dates.
The Client is responsible for maintaining appropriate backups of its own systems and data unless otherwise agreed in writing.
Our engagements are based on the data and access you provide. We do not guarantee any specific revenue outcome, ROI figure, or business result. Figures referenced on this Site reflect prior industry-focused outcomes or estimates and are not a promise of results for your business. The Systems Architecture Audit's ROI Calculator is a financial model based on your data at the time of the Audit, not a guarantee.
AI-assisted systems
Certain deliverables may incorporate AI-assisted technologies, machine learning models, large language models, or third-party AI services where appropriate. While Ascend reviews and validates production implementations, AI-generated outputs may occasionally be inaccurate, incomplete, or require human review.
Our implementations may integrate with third-party software, APIs, cloud providers, open-source software, and external platforms. Ascend is not responsible for outages, pricing changes, service interruptions, API changes, security incidents, or discontinued functionality caused by third-party providers we may use beyond our reasonable control.
The Site and our services are provided "as is." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose.
To the fullest extent permitted by law, Ascend AI LLC's total liability for any claim arising out of or relating to these Terms or our services is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or lost revenue, even if advised of the possibility.
Nothing in this section limits liability that cannot be limited under applicable law.
You agree to indemnify and hold Ascend AI LLC harmless from any claim, loss, or damage arising from your breach of these Terms, misuse of the Site, or provision of inaccurate information to us.
Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during an engagement, and to use it only for the purposes of that engagement. This obligation survives termination of the engagement.
Security. Ascend applies commercially reasonable administrative, technical, and operational safeguards to protect Client information during an engagement. However, no system can guarantee absolute security. Except where prohibited by law, Ascend is not liable for security incidents resulting from third-party providers, compromised Client credentials, or circumstances beyond our reasonable control.
Data protection. Where we process personal or business information on behalf of the Client, both parties agree to comply with applicable data protection laws relevant to their respective obligations. Our collection and processing of personal information through the Site is governed by our Privacy Policy.
We may suspend or terminate access to the Site or an active engagement if you breach these Terms, fail to pay amounts due, or provide false information. You may terminate a retainer per Section 6 at any time.
These Terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-law principles.
Force majeure. Neither party shall be liable for delays or failures resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, internet outages, cloud provider failures, labor disputes, government actions, cyberattacks, epidemics, acts of war, or failures of third-party service providers. Project timelines will be reasonably extended where such events materially affect delivery.
If a dispute arises, both parties agree to first attempt to resolve it through good-faith negotiation for at least 30 days before pursuing formal action.
Ascend AI LLC
Email: talk@ascendops.co